Politique d’expédition
Processing time
All orders are processed within 5-7 business days. During peak seasons, processing times may vary slightly.
Shipping rates
Shipping rates are calculated at checkout based on your location and preferred delivery options. We offer secure, tracked shipping worldwide. Duties and taxes are the responsibility of the customer.
For orders over $100, free shipping may apply to Canada and USA only.
Estimated delivery times
- Canada: 2-5 business days
- USA: 3-7 business days
- International: 7-14 business days
Order tracking
All orders come with a tracking number.
Fleur de Luxury Hair is not responsible for delays caused by customs, natural events, lost packages or courier issues.
Return
At Fleur de Luxury Hair, we prioritize the safety, confidence and satisfaction of every client. Because our products are raw, unprocessed human hair, they are considered intimate cosmetic items. Once they leave our facility, they cannot be guaranteed as uncontaminated or unused.
For this reason and in alignment with global beauty hygiene standards we do not accept return or exchanges on any hair products.
Why we don't accept returns:
Hygiene & Safety: Human hair products are classified as intimate goods. Once opened or handled, the product cannot be verified as sanitary.
Quality integrity: To protect all customers, we cannot restock or resell hair that has left our quality-controlled environment.
Authenticity standards: We maintain strict raw hair standards; eliminating returns ensures your bundle is always 100% untampered, authentic and ethically sourced.